Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Emergency Alert, LLC (“Emergency Alert”) recognizes the sensitivity of personal medical information and utilizes this privacy policy to ensure the security of your personal information. To make this policy easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This policy is subject to change from time to time and you should review the current policy each time you use this Website. By using any of our Web site, you agree to the Privacy Statement in effect at that time.

Information Collection Practices

Non-Personal Information

To help us tailor our Web site to the needs and interests of our customers, we may collect various types of information from you that do not identify you personally. In some cases, this non-personal information is collected automatically (i.e., not via registration) when you connect to our site. For example, when you visit the Web site, we may collect and store internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

Personal Information

We will not collect any personally identifiable information about you (i.e., your name, address, telephone number, email address, profile information and financial information (such as credit card number, expiration date) ("Personal Information")) through our Web site unless you have provided it to us voluntarily. You may voluntarily provide us with Personal Information in a number of ways and at several different points on our Web site, including via the registration process to become a registered user, updating your profile information, emailing us questions or comments, etc.

From time-to-time, we may provide you the opportunity to participate in surveys on our Web site. If you participate, we will request certain Personal Information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend an email inviting him or her to visit the site. The email will notify your friend of your name as the referring individual. . Emergency Alert stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at customerservice@eMedicCard.com to request that we remove this information from our database.

If you do not want any Personal Information collected, please do not submit it to us. Emergency Alert is the sole owner of the information collected on the site.

Cookies and Log Files

When you view our Web site, our server may store some information on computer’s hard drive, such as a "cookie," "log-file" or similar file to assist in providing you the services. The primary use of these files is to simplify access to areas of the Web site that require passwords and to personalize the Web site to your own preferences. To provide better services and to maximize the effectiveness of the Web site, we may use the files as part of our interaction with your browser. You may have the option of determining if and how a cookie, log file or similar file will be accepted by configuring preferences on your own Internet browser. Please refer to your Internet Browser instructions or help screen to learn more about these functions.

Information Use Practices

Non-Personal Information

We or third parties acting on our behalf may aggregate the non-personally identifiable information we collect with information collected from other visitors of our Web site to track overall visitor traffic patterns, analyze trends, administer the site and to gather demographic information about our user base as a whole. This information allows us to develop statistics that are helpful to understanding how our visitors and customers use our Web site. We may also use this information to monitor, maintain and improve the functionality of our Web site, making it more responsive to the needs of our visitors. We do not attempt to associate non-personally identifiable information with any personally identifiable information.

Personal Information

When you voluntarily provide us with Personal Information, we or third parties acting on our behalf may use that information to store and process that information to better understand your needs and how we can improve our products and services, to contact you and fulfill your orders and requests and/or as required or permitted by applicable law. Specifically, we will share your medical profile information stored on the Web site with confirmed emergency personnel who request it in the process of assisting you or your registered family member in an emergency. We will not sell, rent or market Personal Information about you to third parties without your consent.

Third Party Service Providers

We use an outside shipping company to fulfill orders, an outside calling center to accept telephone orders, a credit card processing company to bill you for goods and services, a third party vendor to maintain the functionally of our Web site and databases and other third party service providers to perform services for us. In some cases, these third party may have access to our files, data or stored information in connection with performing such services for us. We have entered into a contract with such parties providing for the confidentiality of your Personal Information. While we have taken these reasonable steps to help ensure the privacy and security of your information, we cannot be responsible for any unauthorized actions of such third parties.

In addition, we reserve the right to disclose your information collected or obtained through the Web site as required and permitted by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on Emergency Alert.

Communications from the Site

Customer Service

As part of our service to you, we may send you a welcoming email to verify your username and password. We may also send you e-mail notifications when your account has been accessed or we have disclosed your medical profile information to emergency personnel. We may also communicate with you in response to your inquiries, to provide the services you request, to manage your account or for any other purpose related to your account. We will attempt to communicate with you by email, and if unsuccessful, we may attempt to contact you by post or telephone. We may also send you service-related announcements on occasion when it is necessary to do so, such as if our service is temporarily suspended for maintenance.

Special Offers, Updates and Newsletters

We may occasionally send you information via email on our services or other important information that we feel will benefit our members. Also, if you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose not to receive these emails or newsletters by following the "unsubscribe" instructions included in each newsletter or communication, by emailing us at customerservice@eMedicCard.com or by contacting us at 803-802-5132 or at Emergency Alert, LLC, P.O. Box 112, Fort Mill, SC 29715.

Special Note for Parents Regarding Children

We have no intention of collecting any Personal Information directly from individuals under thirteen years of age. If you are under thirteen years of age, consult your parent or guardian before submitting any information to us. Where appropriate, we will take reasonable steps to ensure parental consent to such submission. If you become aware that your child under thirteen years of age has submitted Personal Information in violation of our policy, please email us at customerservice@eMedicCard.com or contact us at 803-802-5132 or at Emergency Alert, LLC, P.O. Box 112, Fort Mill, SC 29715.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Emergency Alert, LLC. Please be aware that we, Emergency Alert, LLC, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that you access. This Privacy Statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your Personal Information changes, or if you no longer desire our service, you may correct, update, or delete it by making the change in your personal profile.

Security

The security of your personal information is important to us. We maintain electronic and procedural safeguards to reasonably safeguard your information, such as encryption and authentication methods. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link http://www.Webopedia.com/TERM/S/SSL.html. Upon receiving a request to disclose your medical profile information in connection with an emergency situation, we use commercially reasonable efforts to confirm the request is legitimate before disclosing such information.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Business Transitions

In the event Emergency Alert, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

We reserve the right to change this Privacy Statement from time to time based on changes in our privacy practices. In the event we change this Privacy Statement, we will prominently list the updated date of this Privacy Policy as indicated above and we may also notify you via email or a posting on this Web site of any such changes. We strongly encourage you to periodically review the current Privacy Statement posted on this Web site. All such changes will be effective on the updated date referenced above.

Contact Us

If you have any questions or suggestions regarding this Privacy Statement or our privacy practices, please contact us by email at customerservice@eMedicCard.com, by phone at 803-802-5132, by fax at 803-802-5134, or by mail at Emergency Alert, LLC, P.O. Box 112, Fort Mill, SC 29715.

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